FREQUENTLY ASKED QUESTIONS

Yes. Element Home Services Ltd is Gas Safe registered (Registration No. 926711). All our engineers are fully qualified and legally authorised to work on gas appliances in the UK. You can verify our registration at any time on the official Gas Safe Register website at gassaferegister.co.uk.

Yes. Every engineer we send to your home is DBS (Disclosure and Barring Service) checked. We also employ all staff directly on a PAYE basis — we never use subcontractors — so you always get a vetted, fully trained Element engineer.

Yes. We carry £5 million public liability insurance on every job, protecting you and your property at all times. In the unlikely event of any issue, we stand behind our work and will put it right.

We cover Hertfordshire, Buckinghamshire, and surrounding areas — including Berkhamsted, Hemel Hempstead, Tring, St Albans, Watford, Aylesbury, Chesham, Amersham, and many more towns. If you're unsure whether we reach you, call us on 01296 914459 and we'll confirm.

We are a local, family-run business based in Berkhamsted, Hertfordshire. We are not a national call centre or franchise — when you call us, you speak directly with our operations team who know the local area and can get an engineer to you quickly.

We only use our own directly employed, PAYE engineers. We never use subcontractors. This means every engineer has been trained to our standards, is DBS checked, and represents Element Home Services on every visit.

A new boiler installation typically costs between £1,999 and £3,500 depending on the boiler type, property size, and complexity of the installation. Worcester Bosch combi boilers for a typical 3-bedroom home start from £1,999 fully installed. We provide free, no-obligation quotes — use our instant quote wizard or call 01296 914459 for a personalised price.

We are Worcester Bosch Accredited Installers, which means we can offer up to 12-year manufacturer warranties on Worcester Bosch boilers. We also install Vaillant, Ideal, Viessmann, Glow-worm, and Baxi. During your free consultation we'll recommend the best brand and model for your property and budget.

Most like-for-like boiler replacements are completed within a single day — typically 4 to 8 hours. If you're switching boiler type (e.g. from a regular to a combi) or having additional pipework, it may take 1 to 2 days. We'll give you an accurate timeframe when we assess your property.

For a typical 3-bedroom semi-detached house with one bathroom, a 24–28kW combi boiler is usually sufficient. Larger homes with multiple bathrooms may need 30–35kW. As Worcester Bosch Accredited Installers, we carry out a full heat loss calculation to ensure you get the correctly sized boiler — never oversized or undersized.

Yes. We provide CP12 landlord gas safety certificates across Hertfordshire and Buckinghamshire. Landlords are legally required to have a gas safety check carried out every 12 months by a Gas Safe registered engineer. We can also arrange annual service contracts to keep you compliant.

Yes. Our Gas Safe engineers can diagnose and repair most boiler faults across all makes and models. We'll give you an honest assessment — if a repair is not cost-effective compared to a new boiler, we'll tell you clearly rather than carry out unnecessary work.

Yes. We strongly recommend an annual boiler service to maintain efficiency, safety, and manufacturer warranties. Regular servicing can also identify small issues before they become expensive breakdowns. We service all makes and models across our coverage area.

As Worcester Bosch Accredited Installers, we can offer up to 12 years manufacturer warranty on Worcester Bosch boilers. All our installations also include a 12-month workmanship guarantee. Warranty length varies by brand and model — we'll confirm the exact terms when we quote.

Yes. We now offer 0% finance for 12 and 24 months through Phoenix Financial Consultants Limited — meaning you pay no interest at all on those terms. Longer terms are also available. Finance is subject to status and credit checks. Contact us for a personalised quote including finance options.

Yes. We offer 0% finance for 12 and 24 months on bathroom fitting projects through Phoenix Financial Consultants Limited. Longer terms are also available. Subject to status and credit checks. Ask us for details when you request a bathroom quote.

Once you have a quote from us, we'll send you a link to the Phoenix Financial Consultants application. The process is straightforward and most applicants receive a same-day decision. There is no obligation to proceed.

Finance is currently available on boiler installations and bathroom fitting projects. Please contact us to confirm availability for your specific job.

We manage the entire project from start to finish — design, plumbing, heating, electrical, decorating, tiling, and waste removal. We protect your home throughout with dust sheets and shoe covers, and leave the property clean and tidy. Whether it's a luxury en-suite or a practical family bathroom, we handle everything in-house.

We handle all trades in-house with our own directly employed team — plumbing, heating, electrical, tiling, and decorating. You deal with one company, one point of contact, and one guarantee. No subcontractors, no coordination headaches.

A typical bathroom refurbishment takes 5 to 10 working days depending on the scope of work. We'll give you a detailed project timeline before work begins so you know exactly what to expect each day.

We can supply everything or work with products you've already chosen. We have relationships with quality suppliers and can help you select fixtures, tiles, and fittings to suit your budget and style.

The quickest way is to use our instant boiler quote wizard on the homepage — it takes under 2 minutes and gives you an estimated price range. For a firm quote, call us on 01296 914459 or send an enquiry and we'll arrange a free survey at a time that suits you.

For urgent boiler breakdowns we aim to respond within 24–48 hours. For planned installations and servicing, we typically have availability within 1–2 weeks. Our operations team will confirm exact availability when you book.

Yes. We send on-route text messages so you know exactly when your engineer is heading to you. You can also track your engineer's location in real time — no more waiting in all day not knowing when they'll arrive.

Please contact us directly to discuss call-out charges for your specific situation. We'll always be upfront about costs before any work begins — no hidden fees.

We operate Monday to Friday, 8am to 5pm. We are closed on weekends and bank holidays. For urgent enquiries outside these hours, please leave a message and we'll respond on the next working day.